Williams’ job is to help passengers in need of assistance, whether due to mobility issues or, he explains, because the airport environment “can be really loud and very busy and very confusing”.
“It can be a really stressful place so we try to help them have a good experience,” Williams says.
“If you have a mobility issue, you may need a lift to get you up to the plane or assistance getting out on to the tarmac. You have to try to get people through to make sure they don’t miss their flight.
“There are some great examples of management – prioritising the right passenger at the right time, making sure they have the right equipment. I have been so fortunate because Sergio is the master.”
It came as something of a surprise to Williams that the photograph taken of him at work and then published on social media site X prompted so much interest.
There were numerous likes and shares followed by various headlines as an unusual story was picked up.
“I genuinely didn’t think it would be that interesting to people but, if it is, that’s fine and we can have a chat about it,” Williams says.
“For me, this [interview] is a good opportunity to explain that I like working and I think this is a good way to add something to my actual trade, if you like.
“It’s been a brilliant experience, but I think I am probably more cut out to be a football coach or a manager.”
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